Help
How posting, bidding, delivery and payment work on Ebbrate, and how to reach a person.
Getting started
What Ebbrate is, what it costs and what you can ship.
Posting a shipment
The form, changing a shipment, carriers’ questions and cancelling.
Choosing a bid
Comparing bids and the carriers behind them.
After you accept
The hand-over, tracking, charges, delays and claims.
Customs and duties
Who imports, whose broker and bond, the ISF, and paying duty.
- Who handles customs at the destination?
- Should the carrier or my company be the importer of record?
- Whose customs bond covers the entry?
- Who files the ISF?
- Should duty be in the carrier’s price?
- Do I need the HS code for my goods?
- Why does the form warn me about my goods?
- Customs stopped my shipment. Who pays?
Amazon FBA
Shipping straight into an Amazon fulfilment centre.
Your account
Team, emails, signing in and reaching a person.
For carriers
Bidding, carrying, being paid and the score.
Not answered here? Write to admin@ebbrate.com, or reply to any email from us.